Training to aid ABQ hospitality workers - The Business Review (Albany):

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If not, then the Albuquerque Convention and Visitorsz Bureau wants tochange that. So it’s rolling out an updated version of AlbuquerquedConcierge Excellence, or ACE, training. The program was developec in partnership with Central New Mexici Community College and the CNM WorkforceTraininb Center. The training push kicks off June 24from 3:30 to 5:30 p.m. at the Hiltojn Albuquerque Hotel. Bob Murphy, executive directot of the Economic Forum and chairmann of the Hospitality TrainingAdvisorhy Committee, will introduce the ACE program and customer service experr Ann Rhoades will discuss the value of top-notch Rhoades developed programs for , , P.F.
Chang’s, Doubletree Hotels and Her talk will focusw on making Albuquerque anoutstanding customer-oriented destination. Training for front-line employees was a key part of theDestinatiohn Masterplan, created by the hospitality industry as a blueprin for developing Albuquerque as a Previous ACE training took placre four years ago, said Tania Armenta, vice presidentf of tourism and communications at the Albuquerqure Convention and Visitors Bureau. This time the training is as much about destination awarenesas ascustomer service, Armenta said. The three-hour course will be offerecd once a month at different timeds and locations over thenext year.
Attendeesw will get a quick reference guide on Albuquerque to answed visitor questions and a pass that offers admission to at leasf 17 different attractions so theyhave first-hand knowledged of what’s available. Albuquerque is in a competitive environmeng forluring travelers, Armenta “Ensuring that Albuquerque offers top-notch customer service, along with destinatiom knowledge, helps to differentiate us from other destinations,” she Elise Rogers, vice president of development with the ACVB, said the coursew will outline three pillars of why people come to the Duke Arts and culture/heritage, outdoor recreation, and ballooning, whicgh takes place year round, not just during the .
“Wer tell them that there are 23,000 hospitality industrhy jobs inthis area, we tell them how much visitorzs spend. We go into the importance of Rogers said. More visitors means more money and better job securityfor front-lin workers, she added. The cost for the training is $25 per To register call CNM at (505) 224-5200 and provide each participant’s birth date and place of employment. More informatiojn is availableat .